Privacy Policy

At Manak Chand Chaudhary (manakchandchaudhary.com), your privacy is as important to us as the quality of our papads. This policy explains what information we collect, how we use it, and how we protect it when you visit our website or place an order with us.

Who We Are

This website is operated by Manakchand Chaudhary, a traditional papad manufacturing business based in Bikaner, Rajasthan, India. Our products are crafted using time-honoured recipes and sold through our online platform at manakchandchaudhary.com.

Information We Collect

We collect information you provide directly to us, as well as certain data automatically when you use our website.

Information you provide:

Name, email address, and phone number when you place an order or contact us
Delivery address and billing information for order fulfilment
Messages or queries you send through our contact form
Feedback, reviews, or testimonials you choose to share

Information collected automatically:

Browser type, IP address, and device information
Pages visited, time spent on the site, and referring URLs
Cookie data and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, and send order confirmations and updates
Respond to your enquiries and provide customer support
Improve our website, products, and services
Send promotional offers or newsletters, only if you have opted in
Comply with applicable legal obligations
Detect and prevent fraudulent or unauthorised activity

We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.

Sharing of Information

We may share your information only in the following limited circumstances:

Delivery partners: Your name and address are shared with our courier or logistics partners solely to deliver your order.
Payment processors: Payment data is handled by trusted third-party payment gateways and is never stored on our servers.
Legal requirements: If required by law or governmental authority, we may disclose your information as necessary.
Business operations: With trusted service providers (such as website hosting or analytics) who are bound by confidentiality obligations.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, understand how you use our site, and measure the effectiveness of our pages.

You can control or disable cookies through your browser settings. However, some features of our website may not function properly without them.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption for all data transmitted between your browser and our servers.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and avoid sharing sensitive information over unsecured connections.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records may be retained for accounting and legal compliance purposes for a period of up to 7 years.

Your Rights

As a visitor or customer, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to legal obligations
Withdraw consent for marketing communications at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment gateways. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.